Reconcile
Invoice lines, contract terms, seat counts, rate cards, usage, credits, true-ups, overages, and renewal changes.
Billing evidence
Sometimes the invoice is simply wrong.
Wrong counts, duplicate charges, rate mismatches, and unremoved add-ons are evidence problems. Correct them, document the result, and connect verified savings to the Savings Map.
Primary decision: Correct / Cut.
Document
The original charge, the evidence, the vendor response, the correction, and the first-year verified effect.
Verify the cause
Separate genuine billing errors from agreed plan changes, overages, and renewal adjustments before making a claim.
Map the result
Place the verified action and confidence level in the Savings Map.
Reconcile the invoice before accepting the cost.
Bring the invoice and contract; we’ll help identify what needs verification.